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Welcome to EasyStepUK! 

At EasyStepUK, we are passionate about helping new immigrants integrate into British society. As a registered charity, we provide free consultations and essential resources to empower individuals and families to build a better life in the UK.

Our services include:

• Job search advice and career guidance

• Housing support and understanding tenancy rights

• Educational resources for children and adults

• Cultural orientation and integration into British communities

• Community events and workshops

Our Mission:

To create a supportive and inclusive environment for new immigrants, enabling them to adapt to life in the UK with confidence and ease.

Why Follow Us?

Subscribe to our channel for:

• Weekly educational seminars and webinars

• Practical tips for navigating life in the UK

• Inspiring stories from immigrants building their new lives

• Opportunities to volunteer and support our cause

Join Us:

Whether you’re looking for help, interested in volunteering, or wish to support our work through a donation, EasyStepUK is here for you. Together, we can make a difference.

Learn More: Visit our website at www.easystepuk.org

Don’t forget to like, comment, and subscribe to stay updated with our latest videos and events!

Let’s make integration an easier step for everyone. 

1. Introduction

This Privacy Policy sets out how EASYSTEPUK (“we”, “our”, “us”) collects, uses, and protects personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We are committed to safeguarding the privacy and confidentiality of personal data entrusted to us through our website, programmes, and related community activities.

Data Controller:

EASYSTEPUK

Registered Office: Forum At Greenwich, Trafalgar Road, London, SE10 9EQ

Email: info@easystepuk.org

2. Scope

This Policy applies to all personal data collected via our website (www.easystepuk.org), through online or paper forms, email correspondence, or in connection with our events, volunteer activities, and community programmes.

3. Data We Collect

We may collect and process the following categories of personal data:

• Identification data: full name, contact details, address, and telephone number.

• Communication data: correspondence by email or via website forms.

• Participation data: details provided when registering for our programmes, events, volunteer activities, or services.

• Feedback data: responses to surveys or feedback forms.

• Technical data: limited data such as IP address or browser type for security and performance monitoring.

We do not collect sensitive categories of data (e.g. ethnicity, religion, health) unless voluntarily provided for equal opportunities monitoring or accessibility purposes, and always with explicit consent.

4. Legal Basis for Processing

We process personal data under one or more of the following lawful bases:

• Consent: where the individual has given clear consent for a specific purpose.

• Contract: to perform a service or provide information requested by the individual.

• Legal obligation: to comply with applicable law or regulatory requirements.

• Legitimate interests: to operate and improve our charitable services, provided such interests are not overridden by the individual’s rights and interests.

5. Purpose of Processing

Personal data may be used for the following purposes:

• Managing participation in community programmes, workshops, and volunteer activities.

• Communicating updates or responding to enquiries.

• Maintaining internal administrative and reporting records.

• Ensuring compliance with funder and regulatory requirements.

• Monitoring and improving our services.

We do not use personal data for automated decision-making or profiling. We may also use your contact details to send occasional newsletters or email updates about EasyStepUK’s volunteering opportunities, community programmes, and cultural events (for example, Tai Chi, Wing Chun, or the Lunar New Year Fair). You will only receive these communications if you have provided consent, and you can unsubscribe at any time by clicking the link in our emails or contacting info@easystepuk.org

6. Data Sharing

EASYSTEPUK does not sell, lease, or exchange personal data with third parties.

Data may be shared only where strictly necessary with:

• Professional advisers or auditors (bound by confidentiality obligations);

• Regulatory bodies or funders, if legally required;

• Law enforcement or authorities, where disclosure is required by law.

All such sharing is governed by written agreements ensuring compliance with data protection legislation.

7. International Transfers

EASYSTEPUK does not transfer personal data outside the United Kingdom. If in future any international transfer becomes necessary, appropriate safeguards (e.g. ICO-approved transfer mechanisms) will be implemented.

8. Data Retention

Personal data is retained only for as long as necessary for the purpose for which it was collected, or to comply with legal or reporting obligations.

Typical retention periods are:

• General correspondence and enquiry forms: up to 24 months;

• Volunteer and event registration data: up to 36 months;

• Financial and compliance records: up to 7 years.

After expiry of retention periods, data is securely deleted or anonymised.

9. Data Subject Rights

Individuals have the following rights under UK data protection law:

• Right to access personal data held about them;

• Right to rectification of inaccurate data;

• Right to erasure (“right to be forgotten”);

• Right to restrict or object to processing;

• Right to data portability;

• Right to withdraw consent at any time.

Requests to exercise these rights should be sent to info@easystepuk.org. We will respond within one calendar month.

10. Data Security

We implement appropriate technical and organisational measures to protect personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

Access to data is limited to authorised personnel and volunteers under confidentiality obligations.

11. Children’s Data

We do not knowingly collect data from persons under 16 without parental or guardian consent.

Any data inadvertently collected will be securely deleted upon notification.

12. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the effective date clearly stated.

13. Contact and Complaints

For questions about this Policy or data processing practices, please contact:

Data Protection Officer (DPO)

EASYSTEPUK, Forum At Greenwich, Trafalgar Road, London, SE10 9EQ

Email: info@easystepuk.org

If you are not satisfied with our response, you may lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

1. Introduction

This Cookie Policy explains how EASYSTEPUK uses cookies and similar technologies on our website www.easystepuk.org in accordance with the Privacy and Electronic Communications Regulations (PECR) and the UK GDPR.

2. What Are Cookies

Cookies are small text files placed on your device by websites to improve functionality, security, and user experience.

3. Types of Cookies Used

Our website uses only strictly necessary cookies to enable core functions such as page navigation and session security.

We do not use any analytics, advertising, or tracking cookies.

Type                                             Description                                    Consent Required

Necessary                Enable core website functionality such as                     No

                                 navigation and access to secure areas.

Functional                Remember user preferences or settings.                       Yes

(if added later)  

Analytical                 Collect anonymous statistics on how                             Yes

(if added later)         visitors use the site.

4. Managing Cookies

Most web browsers allow you to control cookies through settings. You may block or delete cookies at any time; however, doing so may affect website performance.

For detailed guidance on managing cookies, visit: https://ico.org.uk/for-the-public/online/cookies/

5. Consent Banner

If non-essential cookies are introduced in future, visitors will be presented with a cookie consent banner giving the option to accept or reject such cookies. No non-essential cookies will be set without consent.

6. Changes to This Policy

We may update this Cookie Policy from time to time to reflect technical or legal developments. The revised version will be posted on our website with a new effective date.

Effective date: 14 October 2025

Contact: info@easystepuk.org

Approved: 14 November 2025

Next Review Due: 14 November 2026

1. Introduction

EasyStepUK is committed to safeguarding and promoting the welfare of all individuals who engage with our services, particularly children, young people, and vulnerable adults. This policy outlines our approach to safeguarding and the procedures in place to protect beneficiaries, staff, volunteers, and partners.

2. Policy Statement

EasyStepUK believes that everyone has the right to be protected from harm, abuse, exploitation, and neglect. We have a duty of care to safeguard and promote the welfare of our service users and ensure that our operations do not place anyone at risk.

This policy aligns with the Children Act 1989/2004, Care Act 2014, Working Together to Safeguard Children (2018, updated 2023), Keeping Children Safe in Education (where relevant), and statutory adult safeguarding guidance.

3. Scope

This policy applies to:

• All staff and volunteers

• Trustees and board members

• Contractors and temporary workers

• Anyone working on behalf of or representing EasyStepUK

4. Definitions

• Safeguarding: Protecting individuals from abuse, neglect, and exploitation.

• Child: Anyone under the age of 18.

• Vulnerable adult: An adult who may be unable to protect themselves from harm due to age, illness, disability, or life circumstances.

5. Responsibilities

• The Designated Safeguarding Lead (DSL) oversees all safeguarding within EasyStepUK.

• All staff and volunteers must report concerns promptly to the DSL or Deputy DSL.

• Trustees have overall responsibility for ensuring compliance and conducting annual policy reviews.

• Staff and volunteers must maintain professional boundaries and follow safe working practices at all times.

6. Types of Abuse

• Physical abuse

• Emotional or psychological abuse

• Sexual abuse

• Financial or material abuse

• Neglect and self-neglect

• Discriminatory abuse

• Domestic abuse

• Online abuse and exploitation

• Organisational abuse

7. Reporting Procedures

• Report any concern immediately to the DSL or Deputy DSL.

• If someone is at immediate risk of harm, call 999 without delay.

• All concerns must be documented in writing, stored securely, and handled confidentially.

• Concerns about staff behaviour must be escalated through our whistleblowing procedure.

8. Safer Recruitment

EasyStepUK follows safer recruitment practices, including:

• Application screening and interviews

• Obtaining references

• Enhanced DBS checks for relevant roles

• Probation periods and ongoing supervision

9. Training and Awareness

• All staff and volunteers receive safeguarding induction training.

• Annual refresher training is provided.

• Additional training is provided where roles involve higher safeguarding responsibilities.

10. Confidentiality and Information Sharing

• Safeguarding information is shared only on a need-to-know basis.

• We comply with UK GDPR and guidance from the Information Commissioner’s Office (ICO).

11. Online Safety

• We implement appropriate measures to ensure safe online environments for digital sessions and communications.

• Staff and volunteers receive guidance on recognising and responding to online safeguarding risks.

12. Local Authority Safeguarding Contacts

If a safeguarding referral is required, staff and volunteers must contact the Local Authority Safeguarding Team for the area where the concern arises.

Contact details for Children’s Services and Adult Safeguarding Teams can be found on each council’s website.

In an emergency, always call 999.

13. Monitoring and Review

• This policy is reviewed annually by the trustees.

• Lessons learned from safeguarding concerns and case reviews inform future policy updates.

14. Contact Details

Designated Safeguarding Lead (DSL):

Jianhong Gu – info@easystepuk.org

Deputy DSL:

Yufei Zhu – support@easystepuk.org

Approved by the Board of Trustees: 14 November 2025

Next Review Due: 14 November 2026

1. Introduction

These Terms of Use (“Terms”) govern your access to and use of the website www.easystepuk.org (“the Website”), operated by EASYSTEPUK.

By accessing or using this Website, you agree to comply with and be bound by these Terms.

EASYSTEPUK

Registered Office: Forum At Greenwich, Trafalgar Road, London, SE10 9EQ

Email: info@easystepuk.org

2. Acceptable Use

You agree:

• To use the Website only for lawful purposes;

• Not to upload or transmit any material that is defamatory, obscene, discriminatory, or otherwise unlawful;

• Not to interfere with the proper operation of the Website;

• Not to attempt unauthorised access to any part of the Website or related systems.

3. Intellectual Property Rights

All content, text, images, and materials on this Website are the property of EASYSTEPUK or its licensors unless otherwise stated.

You may view and download material for personal, non-commercial use only.

No content may be reproduced, distributed, or modified without prior written consent.

4. Disclaimer

The information provided on this Website is for general guidance only.

While EASYSTEPUK endeavours to keep information accurate and up to date, it makes no representations or warranties of any kind regarding the accuracy, reliability, or completeness of any content.

Use of the Website and reliance on any content is entirely at your own risk.

5. Limitation of Liability

To the fullest extent permitted by law, EASYSTEPUK shall not be liable for any loss or damage arising from:

• Use of or inability to use the Website;

• Reliance on information provided;

• Any errors or omissions in content; or

• Any viruses or technical issues beyond our reasonable control.

This limitation does not exclude liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

6. External Links

This Website may contain links to third-party websites.

EASYSTEPUK does not control and accepts no responsibility for the content, privacy, or practices of such websites.

Links are provided for convenience only and do not imply endorsement.

7. Changes and Termination

EASYSTEPUK reserves the right to amend, suspend, or terminate access to the Website at any time without notice.

Amendments to these Terms will take effect upon publication on this page.

8. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the English courts.

9. Contact

Questions about these Terms may be directed to:

EASYSTEPUK

Forum At Greenwich, Trafalgar Road, London, SE10 9EQ

Email: info@easystepuk.org